Returns

Online shopping can sometimes be hard, so we understand that a garment might not be 100% right every time. If for any reason you don't love your new goodies, we are happy to exchange, credit or refund any item purchased online.

 
We are happy to refund any order if your return meets the below conditions: 

  • Items must be returned within 14 days of purchase. We will make exceptions for shipping delays, just contact us if you think it might take longer

  • Items must be unused with tags still attached and in a sellable condition

  • Items must be free from makeup and perfume, so please be mindful of this when trying them on

  • We don’t refund any sale items. Any products classified as sale can be exchanged for another size/item.

  • You will be refunded in your original form of payment

  • Sadly we cannot take responsibility if your return gets lost on its way back or for any import duties and taxes incurred. We recommend arranging a tracked courier for a safe and speedy return. 

  • You order will come with a returns form. Please fill out this from including full name and order number. If you have misplaced this form please email us at info@rein.co.nz