Returns

Online shopping can sometimes be hard, so we understand that a garment might not be 100% right every time. If for any reason you don't love your new goodies, we are happy to exchange, credit or refund any item purchased online. Please note that any products classed as sale can be exchanged for another size/item or returned for a Rein Credit note. Sale items are not eligible for a Refund. Final Sales are not eligible for any form of return, please email info@rein.co.nz if you have any questions regarding your return.

All returns must be received within 14 days of purchase and all returns must include original packaging, tags and be in a saleable condition. 


Please email info@rein.co.nz with all of your exchange details within 14 days of receiving your item. Supply us with your full name, order number and tracking number with a reason for your return. We will get back to you within 24 business hours with a return form for you to fill out and send back with your parcel.

Please note Rein does not take responsibility for any items lost in the process of returning them to us and hence why we recommend a traceable method.

We will raise a credit, exchange or refund you once the garment has been returned and accepted by Rein.

For further information check out our FAQ page