Delivery and Shipping

We know you can't wait to get your hands on your new purchase that's why we try pack and ship your orders same day as you order.
 
 
Domestic
 
All New Zealand orders over $100 are free shipping.
$5 shipping fee for all orders under $100
All orders received by 11 AM NZT will begin processing straight away and be dispatched on the same day (Monday to Friday) orders received after 11 AM NZT will begin processing straight away but cannot be guaranteed for overnight delivery. Orders made over that weekend will be sent first thing Monday morning.
 
 
International Delivery
 
PLEASE NOTE:  Due to the wide spread of COVID-19 globally, NZ Post are still experiencing major international delivery delays due to insufficient airfreight capacity and government restrictions. Please allow extra time for your package to get to you. 
 
A flat rate shipping charge of $20 to Australia. All orders over $300 are free.
 
Delivery to Australia - All orders received by 11AM NZT will be sent on the same day (Monday to Friday) orders received after 11AM NZT will be sent that evening or the following morning. Orders made over that weekend will be sent first thing Monday morning. Delivery time is between 3 - 10 days to main centres, rural deliveries between 7 - 10 days.
A flat rate shipping charge of $40 to the rest of the world. 
 
Delivery within East Asia & North America, UK & Europe - All orders received by 11 AM NZT will be sent on the same day, orders received after 11AM NZT will be sent that evening or the following morning. Delivery time is between 7 - 14 days.
Please be aware that packages may be subject to delays and additional taxes and duties when entering countries outside New Zealand. We cannot be held accountable for any delays or extra fees incurred.
 
Please note
  • All delivery times are estimates, please also allow a processing time of 1-2 working days. We will try our best to pack your orders as soon as possible.
  • For more information please feel free to contact our Customer Service team at info@rein.co.nz

 

Shipping times
 
Where does Rein Store ship?
We provide shipping worldwide!
 
How long does shipping take?
We aim to dispatch all orders within 1-2 working days. We will do our very best to get your order to you within the below time frames!
New Zealand: 1 - 2 business days or click and collect option at our Auckland Showroom.
Australia: 4 - 8 business days
Rest of World: 8 - 10 business days
 
 
Tracking & Delivery
 
Can I track my order?
You surely can! A tracking number will be emailed to you once your order has been collected. Please be aware that delivery time may be affected by customs clearance delays.
 
Do I need to sign for my delivery?
Yes, we want to make sure that you receive your new order safely so we require a signature on delivery. If you are out, a collection card will be left. 
If you enter your phone number and email address at the checkout we can contact you in case of any changes with your delivery.