Help Center

FAQ

Orders

When will I receive my order?

Where is my order?

The item I received is incorrect. What can I do?

I want an item that is no longer available. What can I do?

Can I get that gift wrapped?

Payment

Is my payment information safe?

What is Afterpay?

What is Genoapay?

How do I use a discount code?

Shipping

What are the delivery options?

Where do you deliver to?

Will I be charged customs and import duties?

Do you deliver to PO BOX's?

Can I change my shipping address?

What happens if my items get lost in transit?

Returns

I want to return my item?

Have you received my item?

I've lost my returns form?

Can I return sale stock?

Can I return Swimwear?

Returns in COVID-19